Fos Australian orders only

Refunds And Shipping Policy

All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of order, subject to the following terms and conditions:

  • Item must be in its original purchase condition – packaging must be unopened, unused, unmarked, and not defaced in any manner.
    Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
  • For online orders, shipping costs associated with the return of the product will be covered by the buyer.
  • Your rights under any applicable consumer law are additional to and not affected by esum’s return and exchange policy above.



We offer two different methods of shipping. Please see the table below for further details.

We endeavor to process and dispatch all online orders within 1-3 business days from the order being placed unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.

Please note our office is open from Monday to Wednesday and all orders placed outside of our office hours will be processed and sent out over the following business days.

If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday – Wednesday)


Standard Australia Post eParcel$10 or FREE on orders $60 or over3-7 business days4-9 business days4-11 business days
Express Post$15 or FREE on orders $60 or over1-3 business daysPlease allow an additional 1-2 business daysPlease allow an additional 1-2 business days

Need help?

Contact us at for questions related to refunds and returns.